Terms of Service

1. Introduction

Welcome to CheerfulRent ("we", "our", "us"), a property management financial technology platform operated in the United Kingdom. These Terms of Service ("Terms") govern your access to and use of the CheerfulRent platform, website, and related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Definitions

• "Landlord" means a property owner or authorised agent who registers on CheerfulRent to manage rental properties.
• "Tenant" means an individual who is invited to the platform by a Landlord to manage their tenancy, pay rent, and submit maintenance requests.
• "Platform" means the CheerfulRent web application and all related APIs, tools, and integrations.
• "Stripe" means Stripe Payments Europe, Ltd., the third-party payment processor used for all financial transactions on the Platform.

3. Eligibility & Account Registration

You must be at least 18 years of age and legally capable of entering binding contracts under the laws of England and Wales. You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of such information.

You are solely responsible for safeguarding your account credentials. Any activity undertaken using your account is your responsibility.

4. Platform Services

CheerfulRent provides the following core services:

• Automated rent collection and settlement via Stripe Connect
• Digital lease agreement storage and AI-assisted extraction
• Tenant invitation and onboarding management
• E-signature integration for tenancy agreements
• Maintenance request management and professional dispatch
• Portfolio analytics and financial reporting

5. Stripe Payment Processing

All payment transactions on CheerfulRent are processed by Stripe Payments Europe, Ltd. By using our payment features, you also agree to be bound by the Stripe Services Agreement and the Stripe Connected Account Agreement.

CheerfulRent charges a platform fee of 5% on each rent payment processed through the Service. The remaining 95% is settled directly to the Landlord's verified Stripe Express account. All fees are disclosed transparently within the Platform.

CheerfulRent does not hold, store, or have direct access to any payment card data. All payment information is processed and stored securely by Stripe in accordance with PCI DSS Level 1 compliance requirements.

6. Tenancy Agreements

CheerfulRent facilitates the digital management of tenancy agreements but does not itself act as a party to any tenancy contract. The legal relationship between Landlord and Tenant is governed by their respective tenancy agreement and applicable UK housing legislation including the Housing Act 1988, Landlord and Tenant Act 1985, and the Deregulation Act 2015.

E-signatures collected through our integrated e-signature services (including Xodo Sign) are intended to be legally binding under the Electronic Communications Act 2000 and the eIDAS Regulation (as retained in UK law).

7. Data Protection (GDPR)

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Upload fraudulent, misleading, or harmful content
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the Service infrastructure
• Resell, sublicense, or redistribute access to the Service

9. Intellectual Property

All content, designs, trademarks, and technology comprising the CheerfulRent platform are owned by or licensed to CheerfulRent. You may not copy, modify, distribute, or create derivative works without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law, CheerfulRent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total aggregate liability shall not exceed the fees paid by you to CheerfulRent in the twelve (12) months preceding the claim.

11. Termination

We reserve the right to suspend or terminate your account at our discretion if you breach these Terms. You may close your account at any time by contacting support@cheerfulrent.com. Termination does not affect any rights or obligations accrued prior to termination.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-platform notification. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, please contact us at:

Email: support@cheerfulrent.com