How do I add a property?
From your dashboard, click 'Add property'. Upload the tenancy agreement PDF and we'll read the key details for you — or enter them manually. You'll then invite your tenant by email in the same flow.
Support
Help & Support
We aim to respond within 24 hours.
Contact support
Questions about your account, rent, or a tenancy? Send us a message and we'll reply within one working day.
Frequently asked questions
How do rent payments work?
Tenants pay by standing order from their own bank, using a personal payment reference we give them. We verify each payment as it arrives and pass the rent on to you. Cheerfulrent charges landlords a flat £40/month — no commission, no percentage of your rent.
How does digital signing work?
When you invite a tenant, we draft the tenancy agreement (a government-standard AST, a lodger agreement, or your own contract) and everyone signs digitally. E-signatures are legally binding under the Electronic Communications Act 2000.
How do I report a repair?
Tenants report repairs from their dashboard — describe the issue, set the urgency, and attach photos. Landlords see it immediately and can track it from Open to Resolved.
Is my data safe?
Yes. Your data is stored on Google's Firebase infrastructure with strict role-based access rules, and we comply with UK GDPR and the Data Protection Act 2018. Rent moves bank-to-bank by standing order — we never hold your card details.
I have a billing question or dispute.
Email hello@cheerfulrent.co.uk with your account email and the property address, and we'll get back to you within one working day.
Ready to get started? Create your landlord account.