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Legal

Privacy Policy

Last updated: 3 April 2026

1. Introduction

CheerfulRent ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the CheerfulRent platform and services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is in England, United Kingdom.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, phone number
  • Property details: property addresses, rental amounts, lease dates, tenancy agreements
  • Financial information: processed by Stripe (we do not store card numbers)
  • Maintenance requests: descriptions, photographs, and videos
  • Communications: support emails, in-platform messages

2.2 Information Collected Automatically

  • Device information: browser type, operating system, device identifiers
  • Usage data: pages visited, features used, timestamps
  • IP address: for security and fraud prevention

2.3 Information from Third Parties

  • Stripe: payment confirmation, account verification status
  • Xodo Sign: e-signature completion status
  • Google: authentication data when signing in with Google

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

  • Performance of a contract (Article 6(1)(b)): Processing is necessary to provide you with our property management and rent collection services.
  • Legitimate interests (Article 6(1)(f)): To improve our Service, prevent fraud, and communicate with you about your account.
  • Legal obligation (Article 6(1)(c)): To comply with UK financial regulations, anti-money laundering requirements, and other applicable laws.
  • Consent (Article 6(1)(a)): For optional marketing communications. You can withdraw consent at any time.

4. How We Use Your Information

  • To create and manage your account
  • To process rent payments via Stripe
  • To facilitate landlord-tenant communication
  • To manage maintenance requests and professional dispatch
  • To provide AI-assisted lease document extraction
  • To facilitate e-signature workflows for tenancy agreements
  • To generate property portfolio analytics and reports
  • To send transactional emails (payment confirmations, reminders, invitations)
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

5. Stripe Payment Processing & Data

CheerfulRent uses Stripe Payments Europe, Ltd. as our payment processor. When you make or receive payments through the platform:

  • Payment card details are collected and processed exclusively by Stripe
  • CheerfulRent does not store, access, or log your full card number, CVV, or PIN
  • Stripe operates as a PCI DSS Level 1 certified service provider
  • Landlord payout data (bank account details for Stripe Express accounts) is managed entirely by Stripe

Stripe's use of your data is governed by the Stripe Privacy Policy.

6. Data Sharing & Third Parties

We share personal data only with:

  • Stripe: for payment processing and identity verification
  • Firebase (Google Cloud): for authentication, database, and file storage
  • Xodo Sign: for e-signature document management
  • Anthropic / OpenAI: for AI-assisted lease analysis (document content is processed but not retained)
  • Resend: for transactional email delivery
  • Twilio: for WhatsApp-based tenant invitations

We do not sell your personal data. We do not share your data with third parties for their marketing purposes.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Financial records are retained for at least 6 years to comply with HMRC requirements. You may request deletion of your account and personal data at any time, subject to legal retention obligations.

8. International Data Transfers

Some of our service providers (Firebase/Google Cloud, Stripe, Anthropic, OpenAI) may process data outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions as recognised under UK GDPR.

9. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Rectification: correct inaccurate or incomplete personal data
  • Erasure: request deletion of your personal data (subject to legal obligations)
  • Restriction: limit how we process your personal data
  • Data portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: where processing is based on consent

To exercise any of these rights, contact us at support@cheerfulrent.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption in transit (TLS/HTTPS) and at rest
  • Access controls and authentication requirements
  • Regular security reviews and monitoring
  • Firestore security rules enforcing role-based access

11. Cookies

CheerfulRent uses essential cookies required for authentication and session management. We do not use advertising or tracking cookies. Third-party services (e.g., Google Maps, Stripe) may set their own cookies as described in their respective privacy policies.

12. Children's Privacy

CheerfulRent is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

13. Supervisory Authority

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or an in-platform notification. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related enquiries, data subject requests, or questions about this policy:

Email: support@cheerfulrent.com